Contact

Contact form

FAQ

Cancellation & exchanges (I want to cancel or change my order) 

We aim to start production of all our orders once the order is placed. If your order hasn’t been produced or processed, then it might be possible to cancel or change the order to something else. Please contact our support team at support@wearnolimits.com to check if canceling or exchanging your order is possible, with your reason.     

My product looks different to the website online listing image

This is a rare occurrence as we aim to accurately represent all our designs and products on our website. Sometimes the lighting or colors might look slightly different as you are seeing the product on a device screen rather than in person. However if you want to check if you’ve received the correct product with no defects, please take some photos of your product & email to support@wearnolimits.com for us to review your order   

I received a wrong/damaged product. What should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, kindly contact our support team at support@wearnolimits.com for any order that has arrived damaged, defective, or if it’s the wrong item with  photos of the damaged product, your order number, and any other details you may have about your order. We’ll arrange for a replacement order once we confirm your support ticket. Please do not return any item to us without contacting our support team first.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at support@wearnolimits.com

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s. Get in touch with us at support@wearnolimits.comwith your order number.  

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@wearnolimits.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@wearnolimits.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in product the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@wearnolimits.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!